Who is eligible

• Orders bought directly from mensformulax.com.
• Claims made within 90 days of the delivery date of your order.
• One money-back claim per customer (per name, phone number and delivery address).

How to request a refund

• Call or WhatsApp our customer service at +6 011-4363 8823 (9:00 AM – 6:00 PM).
• Share your order number, full name and the phone number used at checkout.
• Tell us briefly how you took the product (daily dosage and duration) so we can improve our support.

Damaged, missing or wrong items

Please let us know within 7 days of receiving your parcel, with a photo of the item and packaging. We will send a replacement or the missing item at no extra cost.

Refund processing

• Approved refunds are processed within 7–14 working days to your original payment method or your bank account.
• Shipping fees are not refundable unless the item arrived damaged or incorrect.
• Free gifts and bundled items that come with a package are not refundable separately.

Not covered

Products bought from unauthorised resellers, products that have been tampered with, or claims made after the 90-day guarantee period.

Biotropics Malaysia · Last updated: October 2026

Your privacy matters to us. This policy explains how Biotropics Malaysia ("we", "us") collects and uses your personal data when you buy Men's Formula X on mensformulax.com, in line with Malaysia's Personal Data Protection Act 2010 (PDPA).

Information we collect

• Your name, phone number, email address and delivery address.
• Order details such as the package you chose and the amount paid.
• Basic website data such as device type, pages visited and cookies.

Payments are handled by secure, licensed payment providers (such as FPX, DuitNow and card processors). We do not store your card or online banking details.

How we use your information

• To process, ship and deliver your order.
• To contact you about your order, delivery and customer support.
• To send product tips and promotions, only if you agree. You can opt out at any time.
• To improve our website, products and advertising.

Sharing your information

We only share your data with partners who help us run our service, such as courier companies, payment providers and website or messaging tools. We never sell your personal data.

Cookies and analytics

Our website uses cookies and may use analytics and advertising tools (for example Google, Meta and TikTok) to understand how visitors use the site and to show relevant ads. You can block or delete cookies in your browser settings.

Keeping your data safe

We use reasonable security measures to protect your data and keep it only for as long as needed for orders, customer support, and legal or accounting purposes.

Your rights

You may ask to access, correct or delete your personal data, or withdraw your marketing consent, by contacting us at +6 011-4363 8823.

Biotropics Malaysia · Last updated: October 2026

By placing an order on mensformulax.com, you agree to these terms. Please read them carefully.

About the product

• Men's Formula X is a herbal dietary supplement for adult men aged 18 and above. It is KKM registered and Halal certified.
• It is not intended to diagnose, treat, cure or prevent any disease, and it does not replace a balanced diet or medical treatment.
• Take 1 capsule daily or as directed on the label. Do not exceed the recommended dose.
• If you have a medical condition, are taking medication, or are unsure whether the product suits you, please consult your doctor or pharmacist before use.
• Individual results may vary.

Orders and pricing

• All prices are in Malaysian Ringgit (RM). Promotional prices and package offers may change without notice.
• Your order is confirmed once payment is successful. We may cancel and fully refund an order if a product is out of stock or a pricing error occurs.

Shipping

We ship within Malaysia from our local warehouse. Delivery times depend on your location and the courier. Please make sure your delivery address and phone number are correct, because we are not responsible for delays caused by incorrect details.

Refunds

Refunds and our 90-Day Money-Back Guarantee are covered by our Refund Policy.

Website content

All content on this website, including text, images, logos and designs, belongs to Biotropics Malaysia and may not be copied or used without our permission.

Limitation of liability

To the extent permitted by law, we are not liable for any indirect loss arising from the use or misuse of our products or website.

Governing law

These terms are governed by the laws of Malaysia. We may update these terms from time to time, and the latest version will always be available on this page.

Biotropics Malaysia · Last updated: October 2026